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Tech Support Trouble running the game? Found a bug? Post here.

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  #1  
Old 09-25-2009, 12:35 AM
omnicron245 omnicron245 is offline
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Default Server_config/launcher problems

Now i can't seem 2 'access' my server_config and my server_launcher. should i uninsatll and reinstall AGAIN????
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  #2  
Old 09-25-2009, 01:31 AM
Pieface Pieface is offline
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What do you mean you can't access them?
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  #3  
Old 09-25-2009, 03:26 AM
omnicron245 omnicron245 is offline
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I mean whenever I try to open the applications, they pretend to be open, bouncing on my dashboard, and then they disappear.
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  #4  
Old 09-25-2009, 08:56 AM
Karl Karl is offline
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Send your log files to support@nimblygames.com

http://altitudegame.com/forums/showthread.php?t=11

hopefully we'll be able to figure out what's going on.
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  #5  
Old 09-26-2009, 12:04 AM
omnicron245 omnicron245 is offline
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Quote:
Originally Posted by Karl View Post
Send your log files to support@nimblygames.com

http://altitudegame.com/forums/showthread.php?t=11

hopefully we'll be able to figure out what's going on.
how do i send mah log file?
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  #6  
Old 09-26-2009, 12:05 AM
omnicron245 omnicron245 is offline
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Default serverconfig/launcher.log files?

those files u mean?
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  #7  
Old 09-26-2009, 03:33 AM
Karl Karl is offline
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zip up altitude/log directory and email it to support@nimblygames.com or type reportBug in the console... just like the thread says
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  #8  
Old 09-26-2009, 05:25 AM
omnicron245 omnicron245 is offline
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Quote:
Originally Posted by Karl View Post
zip up altitude/log directory and email it to support@nimblygames.com or type reportBug in the console... just like the thread says
so.... i search up altitude/log in da serarch box?
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  #9  
Old 09-26-2009, 09:22 AM
iPlane iPlane is offline
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Omni,
open finder, then open your applications folder. Find the folder named "Altitude", open it. Find the folder named "log". Hold the control key down and click on the "log" folder. In the menu that opens, choose compress "log". In a few seconds a new file will appear called "log.zip" Email the file named "log.zip" to support@nimblygames.com
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  #10  
Old 09-27-2009, 12:50 AM
omnicron245 omnicron245 is offline
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Quote:
Originally Posted by iPlane View Post
Omni,
open finder, then open your applications folder. Find the folder named "Altitude", open it. Find the folder named "log". Hold the control key down and click on the "log" folder. In the menu that opens, choose compress "log". In a few seconds a new file will appear called "log.zip" Email the file named "log.zip" to support@nimblygames.com
thanks 4 da help iplane.
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