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Tech Support Trouble running the game? Found a bug? Post here.

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  #1  
Old 05-24-2010, 10:41 AM
endertron endertron is offline
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Join Date: May 2010
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Default Log in as guest

Hi, i played a bit over the free weekend and created an account. Then my 2 hour trial ran out (i hadn't realised there was a trial and the free weekend) so i couldn't use my account, but could still play logged in as guest for the free weekend. Then i decided to buy the game.
However, when i start the game it automatically logs in as guest. When i try to log in with a different user it only gives me the option to quit or log in and i'm back to guest!
I went to options/account and it said i had to create an account, but my username and password are already in use (by myself) so i can't create an account. I just want to retrieve the one i made before...
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  #2  
Old 05-24-2010, 01:16 PM
Boko Boko is offline
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Join Date: Feb 2010
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You just need to log in with the account you used the key on. If you bought it via steam you just need to run altitude via steam.

Quote:
I went to options/account and it said i had to create an account, but my username and password are already in use (by myself) so i can't create an account.
Options -> Account is EDITING your account, not creating one. You're probably already logged in with the correct account.
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  #3  
Old 05-24-2010, 01:46 PM
endertron endertron is offline
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Quote:
Originally Posted by Boko View Post
You just need to log in with the account you used the key on. If you bought it via steam you just need to run altitude via steam.

Options -> Account is EDITING your account, not creating one. You're probably already logged in with the correct account.
I got it through steam. And i don't know, maybe i am in the right account. But shouldn't i be able to update the nickname and email and stuff?
When i go to options > account it only gives me the option to CREATE an account, along with the boxes to:
- disable chat
- suppress names
- filter swearwords
- verify content
- Nimbly news

I can't find anywhere that lets me stop being called guest123456789 (can't remember the exact number) or change email address.
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  #4  
Old 05-24-2010, 03:31 PM
Karl Karl is offline
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If you run Altitude from Steam you only have a partial Altitude account - all authentication is handled via SteamWorks.

It sounds like your config folder is in a weird state... try deleting:
<steam install dir>/steamapps/common/Altitude/config

After you do that and launch Altitude from Steam it should autologon to your Altitude account associated w/ your Steam account.
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  #5  
Old 05-26-2010, 05:52 AM
endertron endertron is offline
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Join Date: May 2010
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Thanks Karl. I tried that, but couldn't find <steam install dir> so maybe that was the problem.
Anyway, i un-installed, then deleted the entire altitude folder from steamapps/common. Then i re-installed and it seems like it's doing what it's supposed to.

It's kinda funny, i've now got 2 profiles attached to my 1 email since steam automatically uses the same address as the old one i made. But i couldn't use the same nickname as before cause it's still in use by the first profile.

At least now i can use another nickname instead of guest123456...
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