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| Tech Support Trouble running the game? Found a bug? Post here. |
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#1
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Hi, i've had the game for ages with no problems really, only currently i can't get the game to start. I've tried uninstalling and re-installing but with no avail.
I just see that the first altitude graphic comes up then either nothing or i get a black screen in windowed mode. Anyone else had this problem? Hope someone can help, thanks. Im using a OSX 10.6.8 |
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#2
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Have you tried rebooting your computer?
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#3
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If you mean restarting, yeah i tried both restart and shutting down, waiting and restarting.
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#4
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Have you recently installed security/antivirus/firewall software, or updated any drivers, especially graphics drivers?
If you email everything in your log directory (/Applications/Altitude/log) to support@nimblygames.com I will take a look. |
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#5
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Pretty sure i haven't downloaded anything new recently, there is a java update which i haven't yet downloaded - could that be it?
Anyway i'll try that and if its unfruitful i'll send over log details. Thankyou. Edit: Updated Java, no change. Logs sent to support@nimblygames.com Last edited by classicallad; 02-26-2013 at 12:57 AM. |
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#6
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Please try this:
1) Cmd-Alt-Esc (or whatever to bring up the Force Quit Applications window) --> manually kill any running altitude processes 2) Attempt to launch Altitude 3) Mail those logs again |
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#7
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Logs emailed;
seems to have fixed it's self, very odd. Thanks Lam. |
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#8
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=S
Happens again today. Launch log emailed. |
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#9
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Did you try opening the task manager and killing Altitude again?
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#10
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Yeah, i tried starting altitude many times and quit every time using the force quit command.
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#11
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Well got my new Hackintosh today and Altitude runs like a dream, i think my old comp needed cleaning up, sorry to have wasted your time.
SOLVED. |
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