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Tech Support Trouble running the game? Found a bug? Post here.

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  #1  
Old 01-12-2010, 10:40 PM
BooYaka619 BooYaka619 is offline
Junior Member
 
Join Date: Jan 2010
Posts: 1
Default Cant Play The Game :\

Im try to Create an account.. its show me:
Connecting to account server.... and after 20-30 second:
Error: Unable to connect to user creation server. Please try again in 5 minutes.

why is happend?
thx
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  #2  
Old 01-13-2010, 04:45 AM
Karl Karl is offline
Administrator
 
Join Date: May 2008
Posts: 1,206
Default

try running a trace route to altitudegame.com:

open a command prompt and type:
tracert altitudegame.com

post the results here.
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  #3  
Old 01-13-2010, 11:59 AM
mk4ever mk4ever is offline
Junior Member
 
Join Date: Jan 2010
Posts: 4
Default

Tracing route to altitudegame.com [75.102.27.114]
over a maximum of 30 hops:

1 33 ms 36 ms 37 ms 77.125.0.254
2 41 ms 38 ms 43 ms 212.199.17.59
3 40 ms 40 ms 37 ms 212.199.21.101.forward.012.net.il [212.199.21.10
1]
4 * * 40 ms BRDR.PT-M320-RE1-ge-1-0-0-0.bb.012.net.il [212.1
99.73.105]
5 122 ms 117 ms 119 ms EDGE.LON-01-RE1-so-2-0-0-0.bb.012.net.il [80.179
.165.154]
6 133 ms 135 ms 132 ms 62.189.148.33
7 138 ms 143 ms 141 ms ge-0-2-0.CR2.LND9.ALTER.NET [158.43.150.109]
8 120 ms 121 ms 121 ms so-0-3-0.XT2.LND9.ALTER.NET [146.188.15.237]
9 234 ms 211 ms 247 ms so-3-0-0.IL1.DCA4.ALTER.NET [146.188.8.169]
10 220 ms 220 ms 215 ms 0.so-7-0-0.IL3.DCA6.ALTER.NET [146.188.15.58]
11 245 ms 237 ms 233 ms 0.so-6-0-0.XL3.IAD8.ALTER.NET [152.63.0.138]
12 211 ms 233 ms 238 ms 0.xe-11-1-0.BR1.IAD8.ALTER.NET [152.63.41.161]
13 241 ms 217 ms 238 ms te7-4-10G.ar3.DCA3.gblx.net [64.212.107.157]
14 242 ms 247 ms 243 ms as3549.xe-7-1-0.cr2.ord1.us.nlayer.net [69.31.11
1.222]
15 269 ms 261 ms 253 ms po6.ar2.ord1.us.scnet.net [69.31.111.6]
16 268 ms 270 ms 280 ms 62.po2.ar2.ord6.us.scnet.net [75.102.3.230]
17 269 ms 269 ms 265 ms as36352.ge9-44.ar2.ord6.us.scnet.net [75.102.4.3
4]
18 277 ms 277 ms 284 ms ge-0-1.FZ146.core.chicago.colocrossing.com [205.
234.203.250]
19 252 ms 242 ms 256 ms unknown.ord.colocrossing.com [75.102.27.114]

Trace complete.
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