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Tech Support Trouble running the game? Found a bug? Post here.

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  #1  
Old 03-12-2010, 02:51 PM
LocoG LocoG is offline
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Default Connection Problem Forever!!? Cant solve the forwarding ports!!!

I got so hooked to this game playing the demo but ever since I decided to buy it, it has turned into a nightmare! Even though im not really network savvy, Ive followed the guidelines as they show in:

http://altitudegame.com/firewall?ip=...271&os=windows

I checked portforward.com for instructions on my edimax br-6204wg router... I DID EVERYTHING YET i STILL CAN NOT GET A DECENT CONNECTION! just cant get passed the "SSL handshake"... sometimes It does get passed that but it would show me one server available out of 10000 recognized, when i do join that server, it will drop me 2 minutes after, arguing connection problems and then it wont login again unless I reset my router...

What makes it even weirder is that I manage to download the upgrades but I just cant manage to get a decent connection.

This game is mad fun, right now theres nothing else I rather do than play it... can anybody please explain how to fix this as if you were explaining to a retarded person???

thanks beforehand.

Last edited by LocoG; 03-12-2010 at 03:51 PM.
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  #2  
Old 03-12-2010, 04:53 PM
lamster lamster is offline
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Posts: 1,655
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It's possible that your internet service provider is experiencing localized network problems -- you may want to call them and ask if there are issues connecting to Chicago, USA.

To verify your connection to our servers please try this:

Start -> Run -> cmd
ping -n 20 altitudegame.com

What kind of pings do you get? How many packets were lost?
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  #3  
Old 03-12-2010, 05:09 PM
LocoG LocoG is offline
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Default

This is what I get:

Reply from 75.102.27.114: bytes=32 time= 177-188ms TTL= 46

20 packets received, 20 sent, 0 lost.
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  #4  
Old 03-12-2010, 06:03 PM
lamster lamster is offline
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Please submit a bug report (launch Altitude, F1 to open console, reportBug, submit) and I'll take a look.

You can also try opening this file in a text editor: C:\Program Files\Steam\steamapps\common\altitude\config\optio ns.xml

Make the following changes on line 3:
upnpEnabled="false"
bindIp="AUTO"
maxServerInfoRequestsPerSecond="15"
debug="true"

Then launch Altitude again.
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  #5  
Old 07-10-2010, 09:41 AM
xcaninox xcaninox is offline
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Default [solution] how to fix altitude connection problem

Quote:
Originally Posted by lamster View Post
Please submit a bug report (launch Altitude, F1 to open console, reportBug, submit) and I'll take a look.

You can also try opening this file in a text editor: C:\Program Files\Steam\steamapps\common\altitude\config\optio ns.xml

Make the following changes on line 3:
upnpEnabled="false"
bindIp="AUTO"
maxServerInfoRequestsPerSecond="15"
debug="true"

Then launch Altitude again.
Hey man, i know that this topic is OLD. But i needed to revive it.

I have the same problem that the autor have or had!

I have uninstalled and installed this game 3 times, no changes.

My Windows Firewall is not blocking the game.

My Modem/Router is not blocking the game because i could PING the IP (altitudegame.com).

I was almost giving up on playing this game, because this bug or whatever was pissing me off.

Then i saw your recommendations. My Options.xml was like that:

UpnpEnabled="true"
bindIp="ANY"
maxServerInfoRequestsPerSecond="90"
debug="false"

Then i changed line 3. NO CHANGES AT ALL. SAME ERROR.
Then i changed line 1 2 n 4 to exactly same way it was on your comment.
VOILA! IT worked...

i dont know what the **** is that bug, or why the auto-debug was not working, but u guys gotta fix this, i bet a lot of people still having the problem same way as i.

so that's it, i just wanted to share this.

Last edited by xcaninox; 07-10-2010 at 09:44 AM.
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  #6  
Old 07-10-2010, 05:36 PM
lamster lamster is offline
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Please submit a bug report (F1 to open console, reportBug, submit) and I'll take a look at why your router wasn't liking our UPnP code.
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  #7  
Old 07-11-2010, 02:26 PM
START START is offline
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Join Date: Aug 2009
Posts: 22
Default

i cant to connect to login server. and i also cant send bug report.
what is it?
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  #8  
Old 07-17-2010, 06:01 PM
axmetmcl axmetmcl is offline
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Posts: 5
Default

i cant connect too.
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  #9  
Old 08-21-2010, 12:07 AM
Herodadotus Herodadotus is offline
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Join Date: Nov 2009
Location: Albuquerque, NM
Posts: 480
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My problem is a little different than the rest of these guys.

I just got a laptop and I just moved into my dorm room. Unfortunately, our routers for our internet are hidden from us, so we can't see them.

I believe it's the port that's causing my disconnect, so I don't know if there's any way I can connect to Altitude.

Any help would be appreciated.
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  #10  
Old 09-07-2010, 02:07 AM
madness201 madness201 is offline
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Join Date: Sep 2010
Posts: 3
Default similar issue

ok, i got this on the free weekend and then purchased it. im having a similar issue, i changed everything u said to change then i get an error that says port 27271 or 27272 is not available. i know its not a router issue because just yesterday i was playing the game fine, and i havent changed my router since. its also not windows firewall, as i have put this on my exceptions list and even allowed the port accessibility. i have alos tried pinging the game server, which worked fine, so any ideas id greatly appreciat
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