Very high pings from servers

[Andross]

I've been trying out the free weekend of Altitude on Steam and I've consistently been getting very high ping responses from all listed servers, in the range of ~450-500ms, and of course trying to play on these server doesn't last long as they soon kick me for high ping.

I've tried port forwarding using the stickied thread above, but it had no effect. I've not been experiencing these problems in any other online games, I normally have a ping of 50-120ms on NA servers in other games. And ping tests have not shown anything out of the ordinary.

For reference I'm in Nova Scotia, Canada (Atlantic Coast, NA). Running Vista x86.

If anyone has any ideas on how I might help to resolve this problem I would appreciate it.

Serverlist:
http://img705.imageshack.us/img705/4...2202155413.png

[Boko]

Anyone downloading on your unsecure network?

[Andross]

No, it is I alone. Also the wireless is disabled.

[lamster]

That is really weird.

Do you get horrible pings once you're actually connected to a game server (e.g. hold tab, you can see your ping next to your name) or just from the server list? The high ping you're seeing could be your router throttling the large number of packets received as it queries each server on the list. In that case limiting the rate might result in more accurate ping numbers:

open C:\Program Files\Steam\steamapps\common\altitude\config\optio ns.xml with a text editor and replace
maxServerInfoRequestsPerSecond="40"
with
maxServerInfoRequestsPerSecond="10"

If that doesn't help you could disable UPnP:

open C:\Program Files\Steam\steamapps\common\altitude\config\optio ns.xml with a text editor and replace
upnpEnabled="true"
with
upnpEnabled="false"

[Andross]

Thanks for the help so far lamster. I get horrible pings both in the server browser and on the game servers. I tried both of your suggestions but they didn't have any effect (other then longer time spent populating the server browser of course).
http://img8.imageshack.us/img8/1245/...2224330710.png

Also for additional testing I tried pinging a server (75.102.27.114:40011) I had been on from the Command Prompt:

C:\Users\Andross>ping 75.102.27.114

Pinging 75.102.27.114 with 32 bytes of data:
Reply from 75.102.27.114: bytes=32 time=52ms TTL=47
Reply from 75.102.27.114: bytes=32 time=52ms TTL=47
Reply from 75.102.27.114: bytes=32 time=60ms TTL=47
Reply from 75.102.27.114: bytes=32 time=53ms TTL=47

Ping statistics for 75.102.27.114:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 60ms, Average = 54ms

Seems like some pretty fair pings, but in Altitude (browser or in game) it returns very high pings.

I'm not quite sure what is causing this, I haven't seen many people having this kind of problem, hrm.

[Karl]

Try updating your network card drivers.

You can check your driver version using the Device Manager:
WinXP:
Right click My Computer
Click Properties
Click Hardware tab
Click Device Manager button

Vista/7
Type Device manager in the start menu search bar

[Andross]

It seems I was one version behind on my network card, so I've updated it. Though again no effect.

However I did figure out the problem afterwards. My network card is a Bigfoot Networks Killer 2100, if I use my NVIDIA nForce integrated network card then my pings were normal. It seems Altitude and the Killer card don't get along, so to speak. While I'm not sure why this is, that's what I've figured out so far.

[Karl]

I wonder if the killer 2100 is treating altitude as a bittorrent app or something of similarly low priority. See if you can add altitude to the killer app as a game or set it's priority to max.

[Andross]

I checked and Altitude had correctly defaulted to highest priority, and I have also tried turning off priority controls as well to test, to no noticeable effect. But either way, I've tried to have as little running in the background as possible so there shouldn't be much other traffic vying for priority.

[Pearlsea]

I also have the killer 2100 and get lag only in this game. Every server is ~492 ping.

[MajorPayne257]

I have a Killer NIC in my desktop, but I just gave up on it and switched back over to the onboard NIC. Too many problems.

[dubas]

I have the same problem big ping +-400-500 ms
My network card is Bigfoot Networks Killer Xeno Pro

[dubas]

Edit: sent the same post twice
sry

[Inofaith]

Don't use steam?

[dubas]

Steam is best
i have on steam much games

[dubas]

Support Bigfoot advised:

Can you tell me what happens in this game if you go into the Killer Network Manager, click on the Applications tab, and set Alitutude to priority 2?

Set Alitutude to priority 2 in Applications tab.
My ping now +-50ms.

[Andross]

Originally Posted by dubas

Support Bigfoot advised:

Can you tell me what happens in this game if you go into the Killer Network Manager, click on the Applications tab, and set Alitutude to priority 2?

Set Alitutude to priority 2 in Applications tab.
My ping now +-50ms.

Weird, seems to work... o.O;;
Thanks.

[Ribilla]

This information might be worth putting into a "known bugs + fixes" sticky, so other users kind find it easily.