No Internet Connection?

proggies · #1 11-17-2009, 03:42 PM

I can't seem to start Altitude.. I have an Internet connection but i cant seem to even get part the first stage of its loading..

It says detecting Internet Connection but never gets past that stage..

lamster · #2 11-17-2009, 04:37 PM

Have you played from this computer before? Any firewalls running? You could to try reinstalling from http://altitudegame.com/download.html

proggies · #3 11-19-2009, 03:47 PM

Quote:

Originally Posted by lamster

Have you played from this computer before? Any firewalls running? You could to try reinstalling from http://altitudegame.com/download.html

I've played on this computer before. However i have not logged onto altitude for a few days.. downloaded and reinstalled the game but still encountered the same problem..

resloving DNS entries... I dont understand why this is happneing

lamster · #4 11-19-2009, 06:09 PM

That's strange, the DNS entry that Altitude tries to look up is this:
vapor.nimblygames.com [currently 205.234.203.34]

Have you tried flushing your DNS entries (Start -> Run -> cmd -> ipconfig /flushdns)?

Try changing your DNS server configuration (typically it's a settings page on your router) to use the OpenDNS servers: 208.67.222.222, 208.67.220.220

proggies · #5 11-19-2009, 11:36 PM

is the cmd the same for a mac.. im using a macbook..
for the DNS server configuration, is it the settings found under port forwarding on my router settings?

lamster · #6 11-19-2009, 11:40 PM

Don't worry about the DNS flush command (those were Windows-only instructions).

The DNS configuration will be somewhere under the router settings, though probably not on the same page as port forwarding. If you have recently set up port forwarding (and it's not set up exactly perfectly) that may be the problem -- try reverting any recent changes to your router and connecting again.

proggies · #7 11-20-2009, 12:48 PM

I don't know how i did it but i managed to run Altitude.. I deleted my old folder, downloaded the new one and ran it..
the problem now is that my friend list is totally empty and i have to start from LEVEL 1!!!!!
is there a way to fix this?

lamster · #8 11-20-2009, 01:03 PM

Your old account still exists on our servers -- you just need to click "Switch Users" and then log in using your old Email and Password. If you were playing from an anonymous account (Guest_12398 etc) you will need to start over.

proggies · #9 11-20-2009, 01:38 PM

i tried logging in with my old account.. but somehow my password is wrong.. i tried the option of retrieving my account and resetting the password but the same problem exists

Qualimiox · #10 11-20-2009, 09:22 PM

I couldn't play Altitude for some weeks, cause my pc crashed. After that, I switched to Mac (new 27" iMac) and just wanted to play Altitude. I'm also having this problem.....the screen stays at "Resolving DNS entries".
It worked all great, when I was still using my PC (with the old Altitude-version). As far as I can see, there are no Firewalls running (Altitude is the 2nd installed program), at least the one from Mac OS X is deactivated.
My configuration:

Hardware:

Hardware Overview:

Model Name: iMac
Model Identifier: iMac10,1
Processor Name: Intel Core 2 Duo
Processor Speed: 3,06 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1,07 GHz
Boot ROM Version: IM101.00CC.B00
SMC Version (system): 1.53f10

Network:

Bluetooth-DUN:

Type: PPP (PPPSerial)
Hardware: Modem
BSD Device Name: Bluetooth-Modem
Has IP Assigned: No
Service Order: 0

Ethernet:

Type: Ethernet
Hardware: Ethernet
BSD Device Name: en0
Has IP Assigned: No
Service Order: 1

FireWire:

Type: FireWire
Hardware: FireWire
BSD Device Name: fw0
Has IP Assigned: No
Service Order: 2

AirPort:

Type: AirPort
Hardware: AirPort
BSD Device Name: en1
Has IP Assigned: Yes
Service Order: 3

Software:

System Software Overview:

System Version: Mac OS X 10.6.2 (10C540)
Kernel Version: Darwin 10.2.0
64-bit Kernel and Extensions: No
Time since boot: 7:08

Audio (Built In):

Intel High Definition Audio:

Device ID: 0x10DECB79
Audio ID: 79
Available Devices:
Headphone:
Connection: Combo
Speaker:
Connection: Internal
Line In:
Connection: Combo
Internal Microphone:
Connection: Internal
S/P-DIF In:
Connection: Combo
S/P-DIF Out:
Connection: Combo
External Microphone:
Connection: Combo

Bluetooth:

Apple Bluetooth Software Version: 2.2.4f3
Hardware Settings:
LukasBuhrmestersiMac:
Manufacturer: Broadcom
Firmware Version: 182 (374)
Requires Authentication: No

Diagnostics:

Power On Self-Test:

Last Run: 20.11.09 15:07
Result: Passed

Disc Burning:

HL-DT-ST DVDRW GA11N:

Firmware Revision: KA18
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: To show the available burn speeds, insert a disc and choose View > Refresh

Ethernet Cards:

ethernet:

Type: Ethernet Controller
Bus: PCI
Vendor ID: 0x10de
Device ID: 0x0ab0
Subsystem Vendor ID: 0x10de
Subsystem ID: 0xcb79
Revision ID: 0x00b1

pci168c,2a:

Type: Other Network Controller
Bus: PCI
Vendor ID: 0x168c
Device ID: 0x002a
Subsystem Vendor ID: 0x106b
Subsystem ID: 0x008f
Revision ID: 0x0001
Link Width: x1

FireWire:

FireWire Bus:

Maximum Speed: Up to 800 Mb/sec

Graphics/Displays:

ATI Radeon HD 4670:

Chipset Model: ATI Radeon HD 4670
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x9488
Revision ID: 0x0000
ROM Revision: 113-B8030F-253
EFI Driver Version: 01.00.367
Displays:
iMac:
Resolution: 1920 x 1080
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort
Display Connector:
Status: No Display Connected

Memory:

Memory Slots:

ECC: Disabled

BANK 0/DIMM0:

Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty

BANK 1/DIMM0:

Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty

BANK 0/DIMM1:

Size: 2 GB
Type: DDR3
Speed: 1067 MHz
Status: OK
Manufacturer: 0x80CE
Part Number: 0x4D34373142353637334548312D4346382020

BANK 1/DIMM1:

Size: 2 GB
Type: DDR3
Speed: 1067 MHz
Status: OK
Manufacturer: 0x80CE
Part Number: 0x4D34373142353637334548312D4346382020

Serial-ATA:

NVidia MCP79 AHCI:

Vendor: NVidia
Product: MCP79 AHCI
Speed: 3 Gigabit
Description: AHCI Version 1.20 Supported

WDC WD1001FALS-40U9B0:

Capacity: 1 TB (1.000.204.886.016 bytes)
Model: WDC WD1001FALS-40U9B0
Revision: 20.04F20
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
disk0s2:
Capacity: 999,86 GB (999.860.912.128 bytes)
Available: 910,47 GB (910.474.985.472 bytes)
Writable: Yes
File System: Journaled HFS+

NVidia MCP79 AHCI:

Vendor: NVidia
Product: MCP79 AHCI
Speed: 3 Gigabit
Description: AHCI Version 1.20 Supported

HL-DT-ST DVDRW GA11N:

Model: HL-DT-ST DVDRW GA11N
Revision: KA18
Native Command Queuing: No
Detachable Drive: No
Power Off: No
Async Notification: Yes

USB:

USB High-Speed Bus:

Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x0aa6
PCI Revision ID: 0x00b1
PCI Vendor ID: 0x10de
Bus Number: 0x24

Built-in iSight:

Product ID: 0x8502
Vendor ID: 0x05ac (Apple Inc.)
Version: 2.30
Serial Number: 8T991115577K3L00
Speed: Up to 480 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x24400000
Current Available (mA): 500
Current Required (mA): 500

USB High-Speed Bus:

Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x0aa9
PCI Revision ID: 0x00b1
PCI Vendor ID: 0x10de
Bus Number: 0x26

Internal Memory Card Reader:

Product ID: 0x8403
Vendor ID: 0x05ac (Apple Inc.)
Version: 98.33
Serial Number: 000000009833
Speed: Up to 480 Mb/sec
Manufacturer: Apple
Location ID: 0x26500000
Current Available (mA): 500
Current Required (mA): 500

USB Bus:

Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0aa5
PCI Revision ID: 0x00b1
PCI Vendor ID: 0x10de
Bus Number: 0x04

IR Receiver:

Product ID: 0x8242
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.16
Speed: Up to 1.5 Mb/sec
Manufacturer: Apple Computer, Inc.
Location ID: 0x04500000
Current Available (mA): 500
Current Required (mA): 100

USB Bus:

Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0aa7
PCI Revision ID: 0x00b1
PCI Vendor ID: 0x10de
Bus Number: 0x06

BRCM2046 Hub:

Product ID: 0x4500
Vendor ID: 0x0a5c (Broadcom Corp.)
Version: 1.00
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x06100000
Current Available (mA): 500
Current Required (mA): 0

Bluetooth USB Host Controller:

Product ID: 0x8215
Vendor ID: 0x05ac (Apple Inc.)
Version: 1.82
Serial Number: 00264AA1D719
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x06110000
Current Available (mA): 500
Current Required (mA): 0

AirPort:

Software Versions:
Menu Extra: 6.0 (600.22)
configd plug-in: 6.1 (610.2)
System Profiler: 6.0 (600.9)
Network Preference: 6.0 (600.22)
AirPort Utility: 5.4.2 (542.23)
IO80211 Family: 3.1 (310.6)
Interfaces:
en1:
Card Type: AirPort Extreme (0x168C, 0x8F)
Firmware Version: Atheros 9280: 2.1.8.10
Locale: ETSI
Country Code:
Supported PHY Modes: 802.11 a/b/g/n
Supported Channels: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140
Wake On Wireless: Supported
Status: Connected

--------------------------------------------

I hope, there will be help or a patch for this.....

Qualimiox

lamster · #11 11-20-2009, 10:41 PM

Are you experiencing slow internet problems when browsing the web?

A bit of searching turned up this post: http://installingcats.com/2008/06/05...-with-leopard/ which talks about DNS problems under OSX.

I will continue to investigate, but if you can follow their instructions and try an OpenDNS server I am very interested to know whether that resolves the problem.

lamster · #12 11-20-2009, 10:57 PM

Please send your logs (all the files in /Applications/Altitude/log) to support@nimblygames.com so I can take a look.

Qualimiox · #13 11-20-2009, 11:00 PM

No, i can browse the web at standard speed, everything works fine, except Altitude......
I just tried to use one of the OpenDNS, but they don't work at all for me, i loose the connection to the net.
By the way (if that matters): I live in Europe, Germany.
I also tried to ping the DNS entry of Altitude (by typing it into Safari) and it immediately opened, it's just Altitude, no matter if I load the Browser-version or the special one for OS X.

Qualimiox

lamster · #14 11-21-2009, 12:43 AM

Looks like this was caused by a strange socket bug in OS X. This issue will be resolved in the next patch. For users who are affected (stuck at resolving DNS, and thus unable to update), the following instructions should resolve the issue and allow you to update:

1) Close Altitude
2) Open /Applications/Altitude/config/options.xml in a text editor
3) Modify the networkOptions line to say: upnpEnabled="false"
4) Save options.xml
5) Launch Altitude

proggies · #15 11-21-2009, 02:02 PM

Quote:

Originally Posted by lamster

Please send your logs (all the files in /Applications/Altitude/log) to support@nimblygames.com so I can take a look.

I just sent u my log files