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Tech Support Trouble running the game? Found a bug? Post here.

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  #1  
Old 08-07-2010, 12:33 PM
Ataman Ataman is offline
Junior Member
 
Join Date: Feb 2010
Posts: 5
Default The game fails totally after a reconnect

Hi there

Every 22 hours, my ISP kicks me out of the internet for a new IP. However, that's not the problem.

The problem is Altitude, which refuses to login again after the reconnect. It fails at the first UDP Handshake with a timeout.
If I restart Altitude, it fails with a timeout at contacting the update server.

Everything works fine btw, if I didn't play Altitude while the reconnect occurs.

Maybe helpful informations:
OS: Windows 7 (32-bit)
ISP: Bluewin (Switzerland)
The game has been bought on Steam.

Any helpful solutions out there? What should I try next?
Ataman
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  #2  
Old 08-09-2010, 07:13 AM
Karl Karl is offline
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Join Date: May 2008
Posts: 1,206
Default

you could submit a bug report (press F1 and type reportBug)

Or just take a look at your log file <altitude install dir>/logs/Altitude.log and see if there are any UPnP issues during this reboot period.
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