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Tech Support Trouble running the game? Found a bug? Post here.

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  #1  
Old 10-15-2010, 12:25 AM
MajorPayne257 MajorPayne257 is offline
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Default Paypal gift purchase for demo account

Alright, so I just purchased another copy of Altitude for a friend of mine through the PayPal link.

His 3 hour demo is expired, and he's saying that there's no where to click "Get Full Game" since he can't login. The 'Buy Now' or 'Maybe later' advertisement pops up, but no button that will lead him to entering in the registration code.

I haven't seen it myself as this was just over the phone, so maybe he's missing it. But if not, how do we go about getting him the full game with the registration code?
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  #2  
Old 10-15-2010, 12:49 AM
lamster lamster is offline
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Is he playing from the Steam version? For registration codes you need to use the standalone version from http://altitudegame.com

If he needs to transfer his progress from Steam->standalone he can email support@nimblygames.com with his Altitude nickname
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  #3  
Old 10-15-2010, 02:28 AM
MajorPayne257 MajorPayne257 is offline
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Yes he is, and cool we'll do that! Thanks lam.
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  #4  
Old 10-15-2010, 08:41 AM
MajorPayne257 MajorPayne257 is offline
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Email's been sent. He played some on the account already. Are you able to just add his two stats together?
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  #5  
Old 10-16-2010, 06:21 AM
MajorPayne257 MajorPayne257 is offline
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Is it possible to get his old Altitude nickname back? Now his steam demo account is sitting on his name.
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  #6  
Old 10-16-2010, 07:32 AM
lamster lamster is offline
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I've freed up the original nickname, he should be able to change to it now.
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  #7  
Old 10-16-2010, 07:49 AM
MajorPayne257 MajorPayne257 is offline
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Thanks lam I (and he) really appreciate it.
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