Disconnection at map loading

[BrazNomar]

I'm not sure if this will matter since the servers will change (and hopefully it won't), but anyway...

I've had this issue kind of randomly. I get disconnected at the exact time the teams are balanced and the map is going to load. Then if I try to log back in, the Connecting text box stays there forever. I'm able to enter any server but that one ladder I was in.

I have to keep trying to connect until it works. Sometimes it takes just a few tries, and some others it seems to take any number of them. As slight showed earlier from my ladder stats - got 19 ping kicks, and I'm willing to bet I tried to log in that number of times:

http://www.altitudeladder.com/match....&mode=ball_6v6

This behavior seems pretty random - yesterday for example, I played just minutes earlier. It's not my internet (I was still online), doesn't seem it's number of players in the server, nor with any specific map (played skylands earlier too). No idea why this happens. I think it started around last week.

If anyone ever had this issue, please leave a note here.

[Aki1024]

This would happen back when a hard drive or two of the server were going bad. When the write operation would hang, so would the server's thread which would cause our clients to dc. After that, the most reliable way to get back into the server was to close and reopen Altitude.

I found waiting a few seconds to often work to get back into the server. It seemed if you tried to get back into the server while the thread was still hanging, you would be soft locked out of the server.

[BrazNomar]

Right, waiting some seconds does solve sometimes. At others, I wasn't able to even after a minute. Also, is it possible this could happen with only me and no one else?

Thanks for explaining that.

[lakospeter91]

I have a similar issue but it only happens on Ladder #3 and only when the lobby is on. If the map gets changed to the lobby I get dc'd immediately and I can't reconnect when the lobby is on. I can't even connect to the server in the first place when the current map is the lobby.

It's really strange because otherwise my connection is fine to that and all other ladder servers and this lobby issue isn't present on the other ladder servers. I came across this problem yesterday, it was fine before. And it seems others weren't affected because while I was disconnected, trying to reconnect, the game successfully started, map changed and I could reconnect.

Anyone has a suggestion what I can do about it, if anything? Thanks!

Here's the relevant parts of the log:

INFO [2013-06-27 21:42:53,142] [main]: trying to connect to 12.233.252.238:27290
INFO [2013-06-27 21:43:02,727] [main]: update friend status: <ip=null, gameId=0, serverName=null, numberOfPlayers=0, mapName=null, ping=-1, passwordRequired=false, hardcore=false, minLevel=1, maxLevel=60, disallowDemoUsers=false, version=null>
WARN [2013-06-27 21:43:02,892] [main]: hitch = 67ms (average = 17ms)
INFO [2013-06-27 21:43:04,102] [main]: trying to connect to 12.233.252.238:27290
INFO [2013-06-27 21:43:07,012] [main]: Loading ball_mayhem2.altx:1661302:3661020846 ...
WARN [2013-06-27 21:43:07,383] [main]: hitch = 412ms (average = 17ms)
INFO [2013-06-27 21:43:08,528] [main]: ... load took 1516.0 ms
INFO [2013-06-27 21:43:08,531] [main]: update friend status: <ip=12.233.252.238:27290, gameId=1, serverName=Ladder #3 - 6v6 BALL - maxPing=300, numberOfPlayers=5, mapName=ball_mayhem2, ping=134, passwordRequired=true, hardcore=true, minLevel=60, maxLevel=60, disallowDemoUsers=true, version=0.0.367>
WARN [2013-06-27 21:43:33,350] [main]: hitch = 36ms (average = 17ms)
INFO [2013-06-27 21:46:05,231] [main]: Unresponsive server 12.233.252.238:27290; 151 updates without response; disconnecting
INFO [2013-06-27 21:46:05,232] [main]: update friend status: <ip=null, gameId=0, serverName=null, numberOfPlayers=0, mapName=null, ping=-1, passwordRequired=false, hardcore=false, minLevel=1, maxLevel=60, disallowDemoUsers=false, version=null>
WARN [2013-06-27 21:46:05,394] [main]: hitch = 66ms (average = 17ms)
INFO [2013-06-27 21:46:16,933] [main]: update friend status: <ip=null, gameId=0, serverName=null, numberOfPlayers=0, mapName=null, ping=-1, passwordRequired=false, hardcore=false, minLevel=1, maxLevel=60, disallowDemoUsers=false, version=null>
INFO [2013-06-27 21:46:28,942] [main]: trying to connect to 12.233.252.238:27290

[phong]

Not sure why it would be just ladder 3 since they're all the same, but I can try and look.

[lakospeter91]

Originally Posted by phong

Not sure why it would be just ladder 3 since they're all the same, but I can try and look.

Idk if you fixed something, or the problem just resolved itself, but now I can connect to #3 just fine with the lobby on. If you changed something, thank you!